FAQs
1️⃣ Shipping & Delivery
Q: How long will my order take to arrive?
A: Most orders ship within 1–3 business days. Delivery time depends on your location:
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Domestic: 5–10 business days
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International: 10–20 business days
Tracking is provided for every order.
Q: Can I expedite my order?
A: Yes! Express shipping options are available at checkout to help your gift arrive in time for special occasions.
2️⃣ Product Questions
Q: Are your products truly artistic and unique?
A: Absolutely! Every Soulora product is thoughtfully designed by professional artists, blending aesthetics with emotional value to create meaningful pieces.
Q: Can I personalize or customize a product?
A: Yes! Many of our items offer personalization options such as names, messages, or special dates. Available options are listed clearly on each product page.
3️⃣ Orders & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods for a smooth and safe checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours after being placed. Please contact our support team as soon as possible.
4️⃣ Returns & Refunds
Q: What is your return policy?
A: We accept returns for unused or defective items within 30 days of delivery. Please contact our support team for return instructions.
Q: Will I receive a full refund?
A: Yes! Eligible returns will receive a full refund, so you can shop with confidence.
5️⃣ Gifting & Occasions
Q: Do you offer gift wrapping?
A: Yes! Gifts can be elegantly wrapped and include a personalized note.
Q: Can I send a gift directly to someone else?
A: Of course! Enter the recipient’s address at checkout and add a custom message to make it extra special.
6️⃣ Customer Support
Q: How can I contact Soulora?
A: You can reach us at:
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24/7 online inbox
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Phone during business hours: Mon–Fri, 9:00 AM–6:00 PM (EST)
We’re here to make every experience seamless and joyful.