Privacy Policy

Your Privacy Matters

At Soulora, we value your trust.
Protecting your personal information is a top priority.

We are committed to handling your data responsibly, transparently, and securely — so you can shop with confidence.

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Information We Collect

Account Information
Name, email address, shipping and billing address

Payment Information
Payment details are processed securely by our payment partners and are not stored by us

Shopping Activity
Orders, product preferences, and interactions with our website

Device & Usage Data
Browser type, IP address, and site usage data to improve your experience

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How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support and order updates

• Personalize your shopping experience

• Improve our website, products, and services

• Prevent fraud and ensure secure transactions

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Sharing Your Information

We never sell or rent your personal data.

We may share your information only with:

Service Providers
Shipping partners, payment processors, and technical service providers

Legal Requirements
When required by law or to protect our legal rights

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Cookies & Tracking

We use cookies and similar technologies to:

• Improve your browsing experience

• Remember preferences

• Analyze website traffic

You can control cookies through your browser settings.

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Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion

• Opt out of marketing communications

To exercise these rights, contact us at:
📧 privacy@soulora.com

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Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

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Children’s Privacy

Soulora is intended for general audiences.
We do not knowingly collect data from children under 13. If you believe we have, please contact us immediately.

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Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Please review it periodically.