Shipping & Delivery Policy – Soulora
Shipping & Delivery Policy – Soulora
Fast, Reliable, and Thoughtful Delivery
At Soulora, we know that receiving your order quickly and beautifully packaged is just as important as choosing the perfect one.
That’s why we’re committed to fast, reliable, and worry-free shipping.
Processing Time
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Orders are processed within 1–3 business days
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Custom or personalized items may require an additional 2–5 business days
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You’ll receive a shipping confirmation email once your order is on the way
Shipping Methods & Estimated Delivery
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Standard Shipping
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Domestic: 3–7 business days
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International: 7–15 business days
Expedited Shipping
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Domestic: 1–3 business days
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International: 5–10 business days
Express Shipping
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Domestic: 1–2 business days
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International: 3–7 business days
Shipping Costs
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Shipping fees are calculated at checkout based on weight, destination, and delivery method
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Free standard shipping may be available for qualifying orders
Order Tracking
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A tracking number will be emailed once your order ships
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Track your package in real time until it arrives
International Shipping & Customs
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International orders may be subject to customs duties or import taxes
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These fees are the customer’s responsibility
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Customs inspections or local delivery services may cause delays
Damaged or Lost Packages
Damaged Packages
If your package arrives damaged, contact us within 48 hours with photos of the package and contents.
Lost Packages
If your package is lost, we’ll work with the carrier and offer a replacement or refund if needed.
Shipping to Multiple Addresses
We can ship to multiple addresses in one order.
Just enter each delivery address for each item during checkout.
Special Gift Packaging
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Premium gift wrapping available for select products
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Personalized gift notes available at checkout
Questions About Your Order?
If you need help with shipping or delivery, contact us:
📧 support@soulora.com
⏰ Monday – Friday, 9:00 AM – 6:00 PM (EST)
We’re here to make your Soulora experience smooth from checkout to delivery.